How STAR+PLUS Service Coordinators Help With Assisted Living

Every STAR+PLUS member has access to a service coordinator through their managed-care organization. They are central to getting assisted-living services arranged.

What a service coordinator does

• Helps assess the member's needs and build a care plan
• Arranges and coordinates approved services
• Connects the member with participating providers and facilities
• Serves as the member's point of contact within the MCO

How to reach yours

Your service coordinator is assigned through your MCO — for example Molina, UnitedHealthcare, Superior, or Wellpoint. Call the number on the member's plan card to be connected.

How Reunion Inn works with coordinators

Reunion Inn coordinates directly with MCO service coordinators on pre-admission planning, care-plan approval, and ongoing service delivery to help make the transition smooth.

Frequently asked questions

What does the STAR+PLUS service coordinator do?

The service coordinator helps assess needs, build and approve a care plan, arrange covered services, and connect the member with participating providers and facilities.

How do I contact my service coordinator?

Call the member-services number on the STAR+PLUS plan card. Your MCO can connect you with your assigned service coordinator.